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Delivery – Exchange Policy


  • You can exchange the product within 15 days of receipt and it will be displayed on the system.
  • This policy only applies to exchanging products at full price and can only be done once.
  • Products must have their original tags and invoices when exchanged. We do not accept cases without invoices.
  • Customers can exchange products of the same price or products with a higher price, compensating for the difference.
  • Products are not refundable if the face value is lower than the original price.
  • This exchange policy does not apply to discounted products, promotions, accessories, jewelry, eyeglasses, swimwear, or underwear. Product returns are not applicable.


MARCOSEE supports delivery to customers nationwide, except for some areas listed below that will incur additional delivery fees (We will proactively contact customers to quote specific surcharges):
Hai Phong: Bach Long Vi District Quang Tri: Con Co District Da Nang: Hoang Sa District Khanh Hoa: Truong Sa District Ninh Thuan: Bac Ai District Ba Ria Vung Tau: Con Dao District Kien Giang: Kien Hai District Note:
The order will be delivered to the address provided when ordering, except for cases such as office areas with limited access, apartment/high-rise areas (only accepted) and door-to-door/builder transactions.
After receiving the goods and making payment (the carrier does not check the goods with you), please record a video of the process of opening and checking the order, so that MARCOSEE can support you if any problems are discovered.

Marcosee supports delivery to customers Monday through Saturday from 9:00 a.m. to 8:00 p.m., excluding Sundays and holidays.

Inner province/city

1 – 2 working days

Intra-region 2 – 3 working days

inter-regional (between 3 cities: Ho Chi Minh City, Hanoi, Da Nang)

3 – 4 working days

Inter-regional (from 3 big cities HCM, Hanoi, Da Nang to other cities in other regions)

4 – 5 working days

(*) Note: This is only the expected standard delivery time. Standard time may change for some unexpected reasons and will be notified to you on holidays, New Year or when situations arise. In addition, regulations for zoning inner and outer suburbs depend on each transportation service provider, and there will be different ways of dividing inner and outer suburbs. For details, please contact MARCOSEE’s official hotline/Fanpge/Zalo/Email for detailed advice.


Delivery fees for orders are calculated based on the distance between the supplying store and the delivery address along with the weight of the product.
Details of the delivery fee for each order will be clearly shown on the order completion page after you enter the delivery address.
If you have any questions about delivery policy, please contact Hotline: 0971143058 (9:00 a.m. – 8:00 p.m.), Fanpage: MARCOSEE Vietnam, Official Zalo Page: MARCOSEE

MARCOSEE would like to thank you.
We are pleased to serve you.

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